Reference Invoice #19205 and the repairs you accomplished at my house the week before Christmas. The main reason for this letter is to commend the two employees who worked at the townhouse. I was impressed when they showed up early to start the job and was more than impressed everyday to observe their work ethic and professionalism. Both men were very friendly, prompt, polite and steady hard workers; very real assets to your organization. I want to thank you as an organization for being reliable and prompt in your estimates and completion of work.